Contact us
Every message here is read by a person — the same person who fills the orders. There is no ticket queue and no chatbot in front of it.
How quickly we reply
Usually within a few hours, and always within one business day. If you have paid and something has gone wrong, say so in the first line and it goes to the top of the pile — an unresolved order on an irreversible payment is the thing we most want to hear about quickly.
Before you write
Three things are faster to answer yourself than to ask about:
- Where is my order? Order tracking shows every status change, including whether your payment has reached its confirmation threshold yet.
- My payment did not confirm. Payment windows and stuck payments covers underpayment, overpayment, expiry and unconfirmed transactions. All four are recoverable.
- I sent the wrong network. Read the networks guide. Be aware this is the one mistake that is usually permanent, and we would rather tell you that than let you wait on a recovery that is not coming.
What to include
If it is about an order: your order number and, if you have paid, the transaction ID from your wallet or exchange. With those two we can trace any payment, however it went wrong. Without the transaction ID, a payment that never arrived is very hard to tell apart from one that was never sent.
Selling on the marketplace
Start at the seller page. If you have a specific question about whether we would list something, ask here first — it is quicker than applying and finding out afterwards.
Email us directly
If you would rather not use a form, or you need to attach something:
support@allwithcrypto.comOperated by Djali et fils LLC, Wyoming, United States. Company details.
Tell us what you want
We quote contact individually rather than listing stock we do not hold. You get a fixed price in your coin before you commit to anything.