Support
Most problems here are one of four things, and three of them you can settle yourself in a couple of minutes. Start with whichever describes your situation.
Track an order
Your order number and email are all it takes. Every status change is on the same page.
Open order tracking →A payment went wrong
Underpaid, overpaid, sent late or still unconfirmed. All four are recoverable — none of them mean the money is gone.
Read the payment guide →I picked the wrong network
How to read an address before you send, and what can and cannot be recovered afterwards.
Read the networks guide →Refunds and returns
When you get money back, in which coin, and the cases where a refund is not possible.
Read the refund policy →Questions
How do I check my order status?
Use the order tracking page with the order number from your confirmation email. It shows every status change, including payment confirmation and dispatch.
My code has not arrived. What now?
Check the order status first — codes are sent once payment confirms, and a payment that has not reached its confirmation threshold has not confirmed yet. If the order shows as fulfilled and no email arrived, check spam, then reply to the order confirmation.
I sent crypto on the wrong network. Can you recover it?
Almost never. The funds exist on a chain where the receiving address has no matching key. This is the one mistake in crypto payments that is genuinely permanent, which is why the network guide is worth reading before a first payment rather than after.
Can I cancel an order?
Before payment confirms, yes — an unpaid order simply expires. After that it depends what it is: an unredeemed code or an unshipped item can usually be refunded, a redeemed code cannot, and a booked flight is subject to the airline rules.
How do I contact a human?
Reply to your order confirmation email. It reaches the same people who process the orders, and it arrives with the order attached, which is faster than a form that does not.
Every guide
- How to buy anything with crypto
- Which network to send on, and why it matters
- Buying a phone or laptop with crypto
- Payment windows, underpayments and stuck transactions
- Buying gift cards with crypto
- Paying for AI subscriptions with crypto
- Travel eSIMs: how they work and when to install
- Selling for crypto without KYC